Management of Service Processes in Service Enterprises in the Republic of Uzbekistan

Abstract

This article describes the dependence of knowledgeable, qualified and competency on employees of the Department of compliance, maintenance and repair, formed in the effective organization of business processes of motor transport enterprises, and the methodology for training, retraining and professional development of these workers on the basis of a competency approach, its effective results. 

In addition, the main requirements for employees of the Department of maintenance and repair at motor transport enterprises, the effectiveness indicators for the formation, preparation and improvement of professional competencies on the basis of a competency approach are presented.